Ten12 由深圳市可一可再科技有限公司运营，提供 AI 表盘设计与数字素材生成服务。积分包为一次性购买，不自动续费。
1. 通过 Paddle 支付的订单
本节仅适用于通过 Paddle 完成的订单。此类订单由 Paddle 作为交易名义销售方（Merchant of Record）处理，退款依据 Paddle 退款政策、买方条款及适用法律逐笔审核。
你可以在交易日起 14 天内向 Paddle 提交酌情退款申请；期限内提交并不保证获批。Paddle 可结合产品性质、申请原因、使用或消耗情况及相关条款，决定全额退款、部分退款或拒绝申请。该酌情申请期限不限制法定权利。
Ten12 不额外承诺无条件全额退款。使用过积分并不当然排除依法享有的退款或撤回权；具体权利、适用条件及例外以 Paddle 条款与适用法律为准。
2. 如何申请
- Paddle 订单：通过 paddle.net 或付款凭证中的支持入口申请。
- 需要 Ten12 协助或使用其他支付渠道：联系 support@ten12.net，提供购买邮箱、订单号或支付凭证，并说明问题。
- 其他支付渠道的订单由我们依据订单情况、对应渠道规则及适用法律审核，不适用 Paddle 的酌情退款规则。
3. 退款到账与积分处理
退款获批后，由对应支付渠道处理，通常退回原支付方式；实际到账时间取决于渠道和银行。我们会核对退款订单并撤销对应的剩余积分；部分退款时，积分调整与退款范围相对应。
4. 生成失败与消费者权利
生成失败时退还积分属于服务故障处理，与支付订单的现金退款分别处理。本政策不限制你依法享有的消费者权利；如与强制性法律规定冲突，以该规定为准。
English · Scope
Ten12 is operated by 深圳市可一可再科技有限公司 (Shenzhen Ke Yi Ke Zai Technology Co., Ltd.) and provides AI-assisted watch face design and digital asset generation. Credit packs are one-time purchases with no automatic renewal.
1. Orders paid through Paddle
This section applies only to orders completed through Paddle, the Merchant of Record for those transactions. Refunds are reviewed individually under the Paddle Refund Policy, Buyer Terms and applicable law.
You may submit a discretionary refund request to Paddle within 14 days of the transaction date. Submission within this period does not guarantee approval. Paddle may consider the product, reason for the request, usage or consumption and relevant terms, and approve a full refund, partial refund or decline the request. This discretionary request period does not limit statutory rights.
Ten12 does not offer an additional unconditional full-refund guarantee. Using credits does not automatically exclude any statutory refund or withdrawal right. Applicable rights, conditions and exceptions are governed by Paddle terms and applicable law.
2. How to request a refund
- For Paddle orders, visit paddle.net or use the support link in your receipt.
- For help from Ten12 or orders paid through other channels, email support@ten12.net with your purchase email, order ID or payment receipt, and a description of the issue.
- Other payment-channel orders are reviewed by Ten12 under the order circumstances, that channel’s rules and applicable law. Paddle’s discretionary refund rules do not apply to those orders.
3. Processing and credits
Approved refunds are processed by the relevant payment provider, normally to the original payment method. Posting times depend on the provider and bank. We reconcile the refunded order and revoke its remaining credits; for partial refunds, credit adjustments correspond to the refunded portion.
4. Failed generation and consumer rights
Restoring credits after failed generation is a service correction, separate from a monetary refund. This policy does not limit your statutory consumer rights. Mandatory law prevails in the event of a conflict.